Privacy Policy

Last updated: April 25, 2024

This page informs you of how Tachus Infrastructure, LLC, doing business as Tachus (“us”, “we”, or “our”) collects, uses, discloses, and protects your Personal Information when you access or use our services, including when you sign up for, use, or communicate about any of our services (such as our internet fiber service) and when you visit our website (collectively, the “Services”).

We will not use or share your information with anyone except as described in this Privacy Policy. By accessing or using our Services, you agree to the collection, use, and disclosure of information in accordance with this Privacy Policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Information Collection

In connection with taking orders and providing Services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) we may request may include, but is not limited to, name, email address, telephone number, and address.

We also collect information that you choose to provide us. For instance: we may collect information related to how you use the Services as a part of our operation of the Services. This information may include, for example, network connection and performance information, websites and apps you visit and use, router connections, mobile and device numbers, domain name server information, service options you choose, usage statistics, dates and times of connection, and other similar information.

We collect information that your browser sends whenever you visit our website (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, your location when you visit our website, information about cookies (as described below), and other statistics. We also collect information about your use of our Services via third-party analytics services.

Information Use

We use the information we collect from and about you as described above in accordance with applicable law for the following purposes: to provide and improve our Services; for sales, installation, operation, administration, support, network management, maintenance, customer service, communications with you, billing, and collection; to market our Services to you, including through targeted advertisements; to detect, investigate, and prevent activities that may violate our policies or be fraudulent or illegal or a threat to safety; and to assist law enforcement and comply with legal requirements. We do not use information about your browsing habits (e.g., sites you visit or apps you use) or your other use of the Services for marketing the products of third parties. We may combine information from the Services with other information we obtain from our business records, our affiliates, or third-party services.

Information Disclosure

We may disclose the information collected from and about you as follows, subject to applicable law: (1) with your consent; (2) to our service providers, which may use it only on our behalf, at our direction, and for a purpose for which we may use the information; (3) to comply with a legal requirement; (4) if we believe that there has been fraud, abuse, a violation of our or third party’s rights, or a violation of our Terms and Conditions, including our Acceptable Use Policy; (4) to respond to judicial process, governmental investigations, and provide information to law enforcement agencies or in connection with an investigation on matters related to national security, public safety, or otherwise as required by law; (5) in an emergency to protect your safety or that of others; and (6) as disclosed to you at the point of collection. We do not sell your Personal Information. If Tachus is involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

Cookies

Cookies are files with small amounts of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive.

We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

Data Retention

Tachus maintains information that personally identifies you in our regular business records while you subscribe to our Services. We also maintain this information for a period of time after you no longer subscribe to a Service if the information is necessary for the purposes for which it was collected or to satisfy legal requirements. These purposes typically include business, legal, or tax purposes. If these purposes no longer apply, we will destroy, de-identify, or anonymize the information according to our internal policies and procedures.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we use commercially reasonable means to protect your Personal Information, we cannot guarantee its absolute security.

Links to Other Sites

Our Services may contain links to other websites, platforms, services, and applications that are not operated by us. If you click on a third-party link, you will be directed to that third party’s website, platform, service, or application. We strongly advise you to review the Privacy Policy of every website, platform, service, and application you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites, platforms, services, or applications.

Children’s Privacy

We do not offer our Services to anyone under the age of 13 (“Children”).

We do not knowingly collect Personal Information from Children. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child 13 or under has provided us with Personal Information, we will promptly work to delete such information from our servers.

Opting Out of Certain Marketing Communication

You may choose to opt out of marketing emails and newsletters by selecting the Unsubscribe button at the bottom of our emails. You must reach out to Tachus to be added back into any marketing communications.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the date at the top of the page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

How to Contact Us

If you have any questions about this Privacy Policy, please contact us at support@tachus.com or by mail at:

Tachus Infrastructure, LLC

3831 Technology Forest Blvd, Suite 200

The Woodlands, TX 77381