The Tachus Referral Program
June 23, 2022
How referrals work — FAQ
Do you love your Tachus Fiber Internet? Do you want to invite your friends and family to get blazing-fast Fiber Internet with us, too? Referring is easy! Check out this handy FAQ to learn more.
How does the referral program work?
Each Tachus customer has a unique referral link that is easy to share with friends and family. You can choose to share it via text, email, or social media. All active customers are eligible for the Referral Program. When your friends and family use your referral link and complete installation, you are BOTH getting a month of free Tachus Fiber Internet. It’s a win-win! Credits are automatically applied toward your next month’s bill once your friend is installed with Tachus. Check your MyTachus.com portal to find your unique referral link AND check the status of the friends you have referred.
How do I share my referral link with friends?
We have made it simple to conveniently share your link on social media, via email, text—or however you would like! Here is how to invite friends from your computer or phone browser:
1. Log into your MyTachus.com portal.
2. At the top of your portal, you'll see a link with a share/copy button. You can copy and share this link wherever you'd like.
3. Click on the button on the right where it keeps track of the number of people you have referred.
4. Click the green "Copy Link" button to share your unique referral link and rack up free months of Internet!
How do I see the status of my referrals and credits?
You can confirm who signed up with your referral link, and which referrals you have received credit for, by logging in and viewing your MyTachus portal and clicking on the referral button on the right.
As a reminder, your credit will be automatically applied to your next month’s bill after your friend completes their installation. Credit months will stack (Ex: If two friends use your link and complete installation, you will have two months stacked of free Tachus Fiber Internet). Check out the referral statuses below to see how close you are to free Internet!
Referral Program Status Names
Now Enjoying Tachus – Your friend has completed their installation and is now a Tachus customer, and you both got a free month of Internet—woo-hoo! It will show up on your next months bill.
Install Scheduled – Your friend has scheduled an installation and is almost a Tachus customer! You will both get your free month of Internet once they complete their installation.
Needs to Schedule – Your friend lives in an area with Tachus service but still needs to schedule their installation.
Reservation Made – Your friend lives in an area with Tachus service and has made a reservation. They just have to wait until construction is complete. (So close!)
Open for Reservation – Your friend lives in an area with Tachus service but has not yet made a reservation. Encourage them to make their VIP Reservation. They will get a free installation, too.
Out of Service Area – Oh no! Your friend does not live in an area that currently has Tachus service. Don’t worry—as soon as they do, you will both get a free month for referring them.
Why is my referral not showing in my MyTachus portal?
Referrals only show up in your MyTachus portal when someone has clicked on and used your unique referral link to register their address or sign up for service. As soon as your friend uses your link, you will see the referral displayed in your portal.
I was referred by a friend/family member. How do I make sure they get credit?
Wonderful! We love to hear it! Use your friend or family member’s unique referral link when you enter your address and sign up for Tachus. That friend will automatically be listed as your Referrer.
I forgot to use my friend's referral link...
No worries! Give one of our friendly Texans a call at 832-791-1100. Let them know the name and address of the friend who referred you and we will update your account to reflect your referral.
When will I receive my credit?
To be eligible for referral credits, you should have already completed your Tachus installation. If you have done that, then referral credit will be added to your Tachus account as soon as your friend’s installation is also complete. If you are sure the above two criteria are true, but your credit has not appeared in your account, please visit www.tachus.com/help to open a ticket and one of our friendly Texans can help you!
Is there a limit to how much referral credit I can earn?
Thanks for spreading the word about Tachus Fiber Internet. You can really stack up some free Internet with this program—have at it! Just be sure to be a good neighbor with the program.