Getting Tachus Fiber into Your Neighborhood

Tachus Community

    

November 6, 2020

Having access to a blazing fast fiber Internet connection is an incredible asset. Being able to experience up to 1,000 Mbps with no slowdowns, data caps, or throttling will forever change the way you look at Internet service. But unfortunately installing it and making it available to you can be a long, complicated process.

It can feel like it’s taking forever for a fiber network to be built out to your home, and the construction process is never an easy one. But in the end, you’ll see that it’s well worth the wait. In this post, we’ll discuss the steps we take each time we expand our network and what you can expect out of each stage.

Opening Your Neighborhood

Our goal is to bring you fiber Internet as soon as possible. We track communities that have expressed interest, which you can do by entering your address on our site. If a community has generated enough interest, we open it up for preregistration. Those who preregister will pay a $20 deposit, which will be credited towards their first bill once they start receiving our Internet service, as well as waive their $100 installation fee. It will also be refunded back to them if we end up not building our network to their neighborhood. Either way, they get their money back.

The preregistration deposit is something many fiber Internet providers, even the biggest ones, use to gauge interest and commitment from prospective communities. It’s how they tell the difference between an empty sign-up that’s forgotten about, and genuine interest in having access to the service. If you’re interested in getting fiber Internet to your community but won’t register until our network has already been built out to you, your neighborhood may not ever get it. Our decision to build our network in your community depends entirely on whether or not you or your neighbors preregister.

We have a preregistration goal for each community, and whether we begin construction in an area depends on if that goal is met within a certain time frame. Preregistering and getting your neighbors to do the same is how you get our service as soon as possible.

The Construction Phase

Once your neighborhood has reached its preregistration goal, we begin planning the construction phase. If you didn’t preregister, but still want to get Tachus, signing up during the construction phase requires no deposit but you still get a 50% discount off of your installation fee. We spend a lot of time developing a construction plan for your community and work with local authorities on permitting and similar issues. In the case of multi-family apartment buildings, gated communities, private roads, or any other form of private property, we have to separately secure the rights to plan and perform construction.

Before we can bury our fiber in the ground or get our drilling equipment involved, we have to figure out where the existing underground utilities are located. To do this, we call Texas811 and start a process that involves utility locators and utility companies locating and marking the existing utility lines buried in any area where we plan on digging. If you see flags and paint of various colors on the front right-of-way, that’s how you’ll know our fiber Internet is about to be built on your street. It’s important that you do not move any of the markers utility companies are leaving in the right-of-way; doing so could result in a utility line being struck.

There are two parts to our construction phase. In the first, our crew uses a directional bore machine to place conduit in the ground along the right-of-way of each street we plan to bring our service. Conduit is what we call the thick cables that contain and protect the fiber. Because our crews use directional boring to install the conduit, the effect their work has on the terrain is minimally invasive, leaving the ground’s surface undisturbed. This process also involves installing a small, buried access hatch, called a flowerpot, in front of each home.

This part of the construction phase is always going to be an uncomfortable process, and we try to make it go as smoothly as possible. If one of our contractors do end up damaging your property in any way, call us at 832.791.1100 without delay and we will promptly coordinate repairs. Our crews don’t know where your sprinkler systems, landscape lighting, or any pet fences you may have are placed, so please let us or the crews know of their location to avoid any damage to them. The second part of the construction phase is where we bring the fiber to your neighborhood and make the final preparations to connect it with Tachus Internet. This is done by pulling the fiber through the conduit and feeding them along your street’s right-of-way. The fiber is then spliced and connected back to the Tachus cabinet.

Installing Tachus Fiber in Your Home

After the construction phase comes the installation. First, the drop bury crew runs the house fiber drop from our connection to your home’s flowerpot, and then bury it in microduct up to the side of your house. Prior to this would be a good time to flag your sprinklers, dog fences, and landscape lighting to facilitate the drop bury. On your actual installation appointment, the fiber will then be connected to your home. If you preregistered, we reach out to you by email to schedule a time, not a window, for your home installation. From there, one of our technicians brings the fiber into your home. You would need to be home for this process, as our technician would need access both to the inside and outside of your home. During the appointment, the technician installs a small utility box on the outside of your home. This utility box will connect the fiber that has been placed outside of your home to your Tachus modem, which our technician will install inside or outside your home.

Once that happens, you will finally have access to our blazing fast fiber Internet. It’s a long process, but it’s worth the wait. Our fiber connection is not only fast, but it’s also reliable, durable, and free of any slow-downs, throttling, or data caps. You’ll wonder how you were ever able to use anything besides Tachus fiber to connect to the Internet.

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