From Users to Advocates: Why Customers Love Tachus Fiber Internet

Community Champions

    

October 5, 2023

In today's fast-paced world, having a reliable and high-speed Internet connection is crucial for both work and leisure. It can be hard to choose the best Internet service provider with so many to choose from. However, when it comes to Tachus Fiber Internet, the choice becomes clear.  

Tachus Fiber Internet has been garnering rave reviews and positive feedback from its customers, making it the go-to solution for those seeking unmatched internet performance and outstanding customer service. Let's delve into the reasons why Tachus Fiber Internet stands out from the crowd.

Unparalleled Customer Satisfaction

Customer reviews and ratings are often the most reliable indicators of a company's service quality. Tachus Fiber Internet boasts an impressive 4.9-star rating based on more than 2,000 customer reviews, showcasing the high level of satisfaction among its users.

Customers are thrilled with the exceptional service provided by Tachus, which has set the benchmark for other internet providers.

Exceptional Net Promoter Score® (NPS)

The Net Promoter Score® (NPS) is a metric that measures customer loyalty and satisfaction. With an NPS of 88, Tachus Fiber Internet has proven to be 2.8 times above the industry average, reflecting its dedication to delivering unparalleled service.

Bain & Company, the creators of NPS, considers companies with an NPS of at least 50 to be excellent and those with an NPS of at least 80 to be world-class. Tachus' impressive score demonstrates that it goes above and beyond to meet its customers' expectations.

Customer Testimonials: Real Stories of Satisfaction  

Let's take a closer look at what Tachus Fiber Internet users are saying about their experiences.

Joe G's Testimonial:

"Utility company hit our fiber line underground. I called Tachus and within 1 hour they had a full contracting crew out to run a temporary line and made a plan to install a permanent one. Their customer service is amazing! Their response time is great! Highly recommend Tachus." - Joe G

Kristin U's Testimonial:

“I switched to Tachus due to Optimum raising my internet price…again. Optimum started charging $99 for 400 mbps, I had originally called to see if Optimum could lower my bill after threatening to cancel their service. Well they offered to lower it by $6 while maintaining the 400 mbps (after being with Spectrum/Optimum for 2 years). Well here we go…I immediately ordered Tachus and now pay $90 for 1 gig….with NO contract, NO price hikes & NO hidden fees. It is amazing what fiber optic cable and the faster speed does to the tv streaming. I am so glad I made the switch. My only regret is I did not switch sooner. Rocky was my installer and he was fantastic. Rocky arrived right on time and did a great job - even wore house booties while inside my house. I hope this review helps if you are on the fence about switching internet providers - DO IT!” -Kristin U

Heather H's Testimonial:

“Guess what I don't think about anymore? MY INTERNET! Ever since I switched from Suddenlink to Tachus, I have not had even one minute that my service was down. With Suddenlink, my service was constantly down, sometimes for full days. Tachus has been a game changer not only with personal use, but for running my business too! I'm so glad they came around and gave us another choice for a provider. They have been very professional, and most of all, provide quality services.” -Heather  

Debra M's Testimonial:

"Could not give a higher recommendation. Unbeknownst to me my landscaping company damaged the fiber internet line. I called Tachus at 4:45 on a Wednesday and they were at my home the next day!!! Not only did they replace the line but did NOT charge for their services. Would like to add that I had the time for the service call wrong and my tech Trace texted me and offered to wait until I could make it home or reschedule for later in the day. You will not find better customer service or better internet service. A ++++++" - Debra M

Mary K's Testimonial:

"TACHUS fiber internet has me super impressed... This is the way internet is supposed to work... No lagging.. no thinking circle... seems consistent day and night.... I have enough internet to run the whole house... and able to connect devices & services (I was unable to connect with "the other guys"). Kingwood, this is the internet service we have been needing for a long time... Oh as for the install into the whole neighborhood for access to Tachus internet service... they were clean TACHUS left no mess in the yards... and replaced any grass or dirt turned up…" - Mary K

With glowing reviews like these from real customers, Tachus Fiber Internet has proven itself as a top-tier internet service provider. From its exceptional customer service to its reliable and high-speed internet, Tachus goes above and beyond to exceed customer expectations.

If you're seeking an internet solution that delivers on its promises and puts customer satisfaction first, Tachus Fiber Internet is undoubtedly the best choice for you. Don't wait any longer; make the switch to Tachus and experience the difference firsthand!

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