A Look Back at Bentwater
August 20, 2021
Today, August 20, 2021, marks an important milestone in Tachus history. Two years ago today, we installed our service to our very first customers and officially began providing homes with our fiber Internet. The Bentwater community, located in Western Lake Conroe, was the first to take a chance on a new local Internet service provider.
Up until then, residents had limited options when it came to Internet service, and Tachus was the very first fiber Internet provider in the area. “The Internet service from my last provider was always going out,” said one Bentwater resident. “Even increasing speed and paying more did not always allow streaming services to work efficiently. We just decided that fiber-optic was the way to go.” Other residents agreed, citing poor service from existing providers in the area and the promise of higher speeds as the two main reasons for registering for Tachus.
“We chose to initially serve Bentwater because its residents were interested in a new level of speed and reliability that could only be found in fiber Internet,” said Hal Brumfield, Founder and CEO of Tachus. “They were ready for something different, and Tachus was ready to bring it to them.”
Bentwater represented our first opportunity to fulfill Tachus’ mission to provide an Internet service that communities trust, which we did by installing and delivering the fastest, most reliable Internet connection in the entire community. Once our first customers experienced the speed and reliability that Tachus had to offer, their perception of Internet service was completely overturned. “My expectations for speed have been met on a consistent basis, and my expectations for the reliability of Tachus’ service have been exceeded by far,” said a loyal customer and resident of Bentwater.
Another way in which Tachus was able to become a service that Bentwater could trust was our emphasis on providing customer support that was local, transparent, and always went the extra mile. This made the customer service Bentwater received unlike any they had experienced. “When a break in service was required, the communications pertaining to the upcoming downtime from Tachus has been outstanding. Outstanding.”
Two years later, Tachus is proud to offer blazing-fast, reliable fiber Internet service not only to Bentwater, but to several other communities around Lake Conroe, The Woodlands, and Kingwood. With plans to continue growing to other communities in Greater Houston, Tachus’ goal is to provide fiber Internet to as many homes as possible. But we will always remember where it all started. “Bentwater is a special community to us,” said Hal Brumfield. “And we will always be grateful for its residents’ support since day one.”