Power is marked with a red flag
Gas is marked with a yellow flag
Telecommunication is marked with an orange flag
We know that construction can sometimes look very messy, but chances are the construction crews haven’t yet finished building in your neighborhood. Once construction is completed for your entire community, crews will come back through to restore your property to city or county standards or requirements. If construction work has been completed in your area, and you notice that your property has yet to be restored, please give us a call at 832.791.1100 or email email@example.com.
If you have not done so already, you should contact your utility provider first to make sure your outage is addressed and resolved quickly. Please also give our customer support team a call at 832.791.1100 or email them at firstname.lastname@example.org.
If you have any concerns whatsoever during the construction process, please send a photo of the damage, your address, and a good call back number to email@example.com, and someone will be out shortly to assess the damage and construct a plan to resolve the issue as soon as possible.
Building a network is a lot of work, so you may see or hear construction crews working on weekends. Different ordinances and permitting requirements apply to different neighborhoods, so our ability to work in some areas on weekends is based on those regulations.
Unfortunately, we are unable to move or to care for plants that are in an area where we need to build. Before construction crews come into your neighborhood to build our network, however, we will be sure to leave door hangers so that you have time to move your plants into a safe spot.
Tachus Fiber is building an entirely new network to bring high-speed Internet and crystal-clear television to your community. Because we are a new provider, we have to install brand new, state-of-the-art fiber-optic infrastructure.
We don’t have a specific timeframe to share, because the amount of time it will take to bring fiber to a particular area varies greatly with outside factors. The size of the area, how we’re going to be bringing fiber there (aerial versus underground), and even the local soil type can impact our construction timeline. Unforeseen issues such as weather, access, equipment issues, etc. can impact our schedule also. However, we’re continually striving to build more efficiently and quickly and hope to complete construction as soon as possible.
Easements and road rights-of-way are certain rights to access and use public and private property. Some state and local laws authorize utilities and other service providers, like Tachus, to use rights-of-way and easements.
To bring Tachus Fiber Internet to a new area, a whole lot of heavy lifting has to happen. Our carefully-crafted design plans require infrastructure to be built in the entire community, which sometimes requires us to access rights-of-way or easements that could fall next to or across your property. A lot of the network we build is placed within areas called easements or rights-of-way, which are often adjacent to or across private property. We work with the appropriate local authorities to obtain the right to utilize these locations, just like other service providers (such as water and electricity).
Once service is available at your address, you will receive an email from us where you can electronically schedule your appointment time and date. This is usually within 48 hours of you signing up for service. Be sure to regularly check the email address associated with your Tachus account.