FIBER CONSTRUCTION
What To Expect
During Construction
Construction steps
These are the Class A utilities:
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Power is marked with a red flag
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Gas is marked with a yellow flag
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Telecommunication is marked with an orange flag
IMPORTANT: Don’t mess with the flags! Removing the flags is dangerous and can lead to the damage of other utilities. Your local hardware store carries white flags if you want to mark your own sprinkler lines, landscape lighting, or pet fences to avoid damage to them.
Conduit is placed in the ground to create a protected path for the Fiber.
Sometimes, contractors will dig a hole in the yard called a pothole. This is a temporary hole we use to cross other utility lines safely.
A tarp is used to protect the grass and the holes are backfilled daily for safety.
All restorations will be made when construction on your street is complete. If you have any issues OPEN A TICKET by calling, emailing us, or visiting tachus.com/help.
A flowerpot is a small buried access hatch similar to a round sprinkler valve box in front of each home. These access points are green and flush with the ground to be as minimally invasive as possible. They are accessed during customer installation which brings blazing-fast fiber Internet to your home.
This is done by pulling the Fiber through the conduit that was placed by the construction company and feeding them along your street’s right-of-way.
Once the Fiber is spliced and tested, it is then connected back to the Tachus cabinet which will prepare for connectivity to your home.
All that waiting is about to pay off because you’ll soon be ready to schedule your installation of lightning-fast Internet to your home!
You would need to be home for this process, as our technician would need access both to the inside and outside of your home.
During the appointment, the technician installs a small utility box on the outside of your home. This utility box will connect the Fiber that has been placed outside of your home to your Tachus modem, which our technician will install inside your home.
If these disturbed areas require sod to be replaced, you may see dormant yellow sod, depending on the season. This sod is not dead; it will liven up in the spring. We promise!
FAQs
We know that construction can sometimes look very messy, but chances are the construction crews haven’t yet finished building in your neighborhood. Once construction is completed for your entire community, crews will come back through to restore your property to city or county standards or requirements. If construction work has been completed in your area, and you notice that your property has yet to be restored, please give us a call at 832.791.1100 or email support@tachus.com.
If you have not done so already, you should contact your utility provider first to make sure your outage is addressed and resolved quickly. Please also give our customer support team a call at 832.791.1100 or email them at support@tachus.com.
If you have any concerns whatsoever during the construction process, please send a photo of the damage, your address, and a good call back number to support@tachus.com, and someone will be out shortly to assess the damage and construct a plan to resolve the issue as soon as possible.
Building a network is a lot of work, so you may see or hear construction crews working on weekends. Different ordinances and permitting requirements apply to different neighborhoods, so our ability to work in some areas on weekends is based on those regulations.
Unfortunately, we are unable to move or to care for plants that are in an area where we need to build. Before construction crews come into your neighborhood to build our network, however, we will be sure to leave door hangers so that you have time to move your plants into a safe spot.
Tachus Fiber is building an entirely new network to bring high-speed Internet and crystal-clear television to your community. Because we are a new provider, we have to install brand new, state-of-the-art fiber-optic infrastructure.
We don’t have a specific timeframe to share, because the amount of time it will take to bring fiber to a particular area varies greatly with outside factors. The size of the area, how we’re going to be bringing fiber there (aerial versus underground), and even the local soil type can impact our construction timeline. Unforeseen issues such as weather, access, equipment issues, etc. can impact our schedule also. However, we’re continually striving to build more efficiently and quickly and hope to complete construction as soon as possible.
Easements and road rights-of-way are certain rights to access and use public and private property. Some state and local laws authorize utilities and other service providers, like Tachus, to use rights-of-way and easements.
To bring Tachus Fiber Internet to a new area, a whole lot of heavy lifting has to happen. Our carefully-crafted design plans require infrastructure to be built in the entire community, which sometimes requires us to access rights-of-way or easements that could fall next to or across your property. A lot of the network we build is placed within areas called easements or rights-of-way, which are often adjacent to or across private property. We work with the appropriate local authorities to obtain the right to utilize these locations, just like other service providers (such as water and electricity).
Once service is available at your address, you will receive an email from us where you can electronically schedule your appointment time and date. This is usually within 48 hours of you signing up for service. Be sure to regularly check the email address associated with your Tachus account.
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